London 

Mon-Fri, 9am-5pm

FAQ

DELIVERY AND REFUNDS
HOUSE OF LBD items are non refundable unless faulty. Faulty items have 30 days to be returned. 
Please allow 7-10 working days for personalised items. International 10+ days.
HOW MANY LETTERS CAN I HAVE EMBOSSES? 
We can offer 4 letter maximum, this is due to the size and font used for each product. If you do have any other specific requests, please email info@houseoflbd.com as we are always happy to help. 
IS PERSONALISATION FREE? 
Yes, this service is complimentary and included in the prices given. 
WHAT COLOURS CAN YOU EMBOSS IN? 
We offer silver, gold and red. 
PRIVACY POLICY 
We take the protection of our customer’s data very seriously, so you can trust we wouldn’t, and don’t, sell or distribute any of your personal data to untrusted third parties. We do, however, share relevant parts of your data with select third parties if they are processing data on our behalf. These are closely selected, monitored and audited companies who assist us in providing our services to you the customer. We call these companies data processors, to help explain what they do we have broken these down to four key categories:
Companies within the Little Black Designs LTD group – our trusted family. Companies that help us and our customers use our services such as payment processors, warehouse team, courier companies and return services. Service providers that we work closely with to help us run things day to day and provide better experiences to customers. These companies include Google, advertising partners, our website hosting company and various other tools we use such as multi-variant testing etc. Companies that we feel sure get our customer’s approval. These include social media sites (such as when you login with Facebook), or if you decide to checkout using PayPal when shopping with us. Any other third parties will not receive your personal identifiable information. They may however get access to anonymized data which we use to identify patterns and market trends.